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How We Handle Your Information

We collect what we need to verify your account, process bKash and Nagad payments, and keep the lobby secure. This policy explains what data we hold, how long we keep it, and how you can request changes or deletion where local law permits.

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DATA SAFEGUARDS

How We Protect Your Information

We encrypt payment data in transit, store account records on secure servers, and restrict internal access to personal information. Our cookie notice explains what tracking technologies we use and how you can control them. Below are the four pillars of our data-handling practice.

Encryption and storage

We use SSL encryption for all bKash, Nagad and Rocket transactions and store sensitive account data in encrypted databases. Payment credentials are tokenized so we never hold your full wallet PIN or password.

Cookie policy

Essential cookies keep you logged in and remember your language choice. Analytics cookies track which games you open and how long you stay in the lobby so we can improve navigation.

Data retention

We keep transaction logs and account verification records for the period required by anti-fraud regulation, then archive or delete them.

Your rights

Under local Bangladesh law where applicable, you can request a copy of your data, ask us to correct errors, or have your account deleted.

PRIVACY CONTACT

Reach Us About Your Data

If you have questions about this privacy policy, want to request a copy of your account data, or need to update your contact details, use any of the three channels below. Our team handles data requests during support hours and responds within the timeframe required by local regulation.

Team online

Live chat

Open the chat widget in the bottom corner of any page and select the privacy or account-data topic. Our agents can look up your records, explain what information we hold, and start a data-access or deletion request on the spot.

Email inquiry

Send your data request or privacy question to our support address. Include your registered mobile number so we can verify your account. We aim to reply within two business days and provide a full response within the timeframe local law requires.

Account settings

Log in and navigate to the privacy section under account settings. There you can review the data categories we collect, download a summary of your transaction history, and toggle cookie preferences. For deletion requests, contact support directly.

Common Questions About Your Data

Below are the questions we hear most often about account privacy, data collection, and your control over personal information. If your question is not answered here, reach out through live chat or email.

We collect your mobile number, date of birth, and payment wallet details when you create an account. During your first deposit we verify your bKash or Nagad account name to match your registration details, and we log your device type and IP address for security.

We share transaction data with bKash, Nagad, and Rocket only to process your deposits and withdrawals. We do not sell your personal information to advertisers or data brokers, and we do not pass your wallet credentials to any party outside the payment flow.

We retain transaction logs and verification records for the period required by local regulation, typically two to five years depending on the data category. After that retention period expires, we delete or anonymize your personal information unless you have reactivated your account in the meantime.

Yes. Contact support through live chat or email and request account closure. We will delete your personal data after the mandatory retention period ends, and we will confirm the deletion timeline in writing. Outstanding balances must be withdrawn before we can close the account.

We use essential cookies to keep you logged in and analytics cookies to track which games you visit. You can disable analytics cookies in your browser settings without losing access to the lobby, but essential cookies are required for account security and session management.

Log in and go to account settings, or contact support with your registered mobile number. We will provide a summary of your account information, transaction history, and any notes from support conversations within the timeframe local Bangladesh law requires, usually seven to fourteen days.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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